FAQ

Creating an account at CryptoLoko Casino is quick and straightforward. Simply click the 'Sign Up' or 'Register' button on our homepage, then follow these steps:1. Enter your email address and create a secure password2. Provide your personal information (name, date of birth, address)3. Select your preferred currency (USD, Bitcoin, Bitcoin Cash, or Litecoin)4. Agree to our terms and conditions5. Verify your email address by clicking the link sent to your inboxThe entire process takes just a few minutes, and once completed, you'll have immediate access to our games in demo mode. To play for real money, you'll need to make your first deposit, which will also qualify you for our generous welcome bonus.

CryptoLoko Casino offers an impressive welcome bonus of 505% up to $2,000 plus 55 free spins on Neon Wheel 7s Slots. Here's how to claim it:1. Create and verify your CryptoLoko Casino account2. Visit the cashier section and select 'Deposit'3. Choose your preferred payment method4. Make a minimum deposit of $205. Enter the bonus code 'GOLOKO' in the provided field6. Your bonus funds and free spins will be credited automaticallyThis welcome offer comes with a 30x wagering requirement, which applies to both the bonus amount and any winnings from free spins. The bonus can be used on slots, keno, scratch cards, and bingo games. Remember that the maximum cash-out from this bonus is capped at 13x the bonus amount.

Yes, CryptoLoko Casino regularly offers no deposit bonuses to new players. Currently, we're featuring a no deposit bonus of 60 free spins on Gem Fruits slots. To claim this bonus:1. Register a new account at CryptoLoko Casino2. Verify your email address3. Enter the bonus code 'GETMAX60' in the Cashier section4. The free spins will be credited to your account immediatelyThis no deposit bonus comes with a 30x wagering requirement on any winnings generated from the free spins. The maximum cash-out from this bonus is limited to $100. No deposit bonuses are an excellent way to try our games with real money potential without making a deposit. We also periodically offer other no deposit promotions to both new and existing players, so be sure to check our Promotions page or subscribe to our newsletter for the latest offers.

CryptoLoko Casino offers a diverse range of payment methods to suit different player preferences:Credit/Debit Cards:- Visa- MasterCard- American ExpressCryptocurrencies:- Bitcoin (BTC)- Bitcoin Cash (BCH)- Litecoin (LTC)Other Methods:- Bank Wire Transfer- NeosurfDeposit minimums typically start at $20 for credit cards and $10 (or equivalent) for cryptocurrencies. Most deposits are processed instantly, allowing you to start playing right away. For withdrawals, processing times vary by method, with cryptocurrencies generally being the fastest option (24-48 hours). Credit card and bank withdrawals may take 3-5 business days to process. We recommend using cryptocurrencies for both deposits and withdrawals due to their enhanced privacy, lower fees, and faster processing times.

Withdrawing your winnings from CryptoLoko Casino is a straightforward process:1. Log in to your CryptoLoko Casino account2. Navigate to the Cashier section and select 'Withdraw'3. Choose your preferred withdrawal method4. Enter the amount you wish to withdraw5. Provide any necessary payment details6. Confirm your withdrawal requestThe minimum withdrawal amount is $100 for most methods, with a maximum of $2,000 per week for standard players (higher limits apply for VIP members). Processing times vary by method, with cryptocurrencies typically being processed within 24-48 hours, while credit card and bank withdrawals may take 3-5 business days.Before your first withdrawal, you'll need to complete our verification process by submitting identification documents. This is a one-time procedure required by regulations to ensure the security of your funds. If you haven't completed any wagering requirements for active bonuses, you may need to do so before withdrawing or forfeit the bonus funds.

Wagering requirements at CryptoLoko Casino represent the number of times you must play through a bonus amount before you can withdraw any winnings associated with it. Here's how they work:For most CryptoLoko Casino bonuses, including our welcome bonus, the wagering requirement is 30x. This means if you receive a $100 bonus, you'll need to place bets totaling $3,000 (30 × $100) before you can withdraw any winnings from that bonus.Important points to understand:- Different games contribute differently toward wagering requirements. Slots, keno, scratch cards, and bingo typically contribute 100%, while table games may contribute less or not at all.- Wagering requirements must be met within a specific timeframe (usually 30 days for deposit bonuses).- The maximum bet allowed while completing wagering requirements is usually $10 per spin/hand.- Attempting to withdraw before meeting wagering requirements will typically result in forfeiting your bonus funds and any associated winnings.Our 30x wagering requirement is quite competitive compared to industry standards, which often range from 35x to 50x. Always check the specific terms for each promotion, as requirements may vary between different bonus offers.

CryptoLoko Casino primarily partners with Real Time Gaming (RTG), one of the most respected software providers in the online casino industry. RTG is known for its extensive game library, high-quality graphics, and reliable performance.Our game selection includes:Slots: Over 150 titles, including popular games like Neon Wheel 7s, Gem Fruits, Achilles, Bubble Bubble, and Cash Bandits. These include classic 3-reel slots, video slots, and progressive jackpot games with life-changing potential.Table Games: Multiple variations of blackjack, roulette, baccarat, poker, and craps.Video Poker: Jacks or Better, Deuces Wild, Joker Poker, and many more variants.Specialty Games: Keno, scratch cards, and bingo games.Our game library is regularly updated with new releases, ensuring there's always something fresh to try. All games are available in instant play format, meaning you can enjoy them directly in your web browser without downloading additional software. Most games also feature a demo mode, allowing you to practice before playing with real money.

Yes, CryptoLoko Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform features:- Responsive design that adapts to different screen sizes- Support for both iOS and Android devices- No app download required—simply visit our website through your mobile browser- Access to most games in our library (over 90% of our games are mobile-compatible)- Full functionality for account management, deposits, and withdrawals- Seamless transition between desktop and mobile play with the same accountThe mobile version maintains the same high-quality graphics and smooth gameplay as the desktop version, just optimized for touch controls. You can play in both portrait and landscape modes, depending on your preference.Whether you're commuting, waiting in line, or just relaxing on your couch, CryptoLoko Casino's mobile platform ensures you never have to miss out on the action. All bonuses and promotions are also available to mobile players, so you'll enjoy the same benefits as desktop users.

CryptoLoko Casino operates under a gaming license issued by the government of Curaçao, one of the established jurisdictions for online gambling regulation. This licensing ensures that we adhere to strict standards regarding:- Fair gameplay and random outcomes- Responsible gambling practices- Player fund protection- Data security and privacy- Anti-money laundering proceduresOur games use certified Random Number Generators (RNGs) that are regularly tested by independent auditors to ensure fair and random results. This means every spin, card dealt, or dice roll is completely random and not influenced by previous outcomes or player history.We also implement industry-standard security measures, including SSL encryption technology, to protect your personal and financial information. Our commitment to regulatory compliance and player protection is unwavering, as we believe a safe and fair gaming environment is essential for an enjoyable experience.Players can verify our license status at any time through the Curaçao eGaming website or by checking the license information displayed at the bottom of our website.

The Know Your Customer (KYC) verification process at CryptoLoko Casino is a security measure designed to protect both our players and our platform. Here's what you need to know:When verification is required:- Before your first withdrawal- When cumulative deposits reach certain thresholds- If suspicious activity is detectedDocuments typically requested:1. Proof of Identity: A valid government-issued photo ID (passport, driver's license, or national ID card)2. Proof of Address: A recent utility bill, bank statement, or official correspondence showing your name and address (issued within the last 3 months)3. Proof of Payment Method: Photos of credit/debit cards (with middle digits hidden) or screenshots of e-wallet accountsSubmission process:Documents can be uploaded directly through your account dashboard in the 'Verification' section, or sent via email to support@cryptoloko.com.We aim to process all verification requests within 24-48 hours. Your information is handled with strict confidentiality and in compliance with data protection regulations. The verification process is a one-time requirement, and once completed, future withdrawals will be processed without additional verification (unless account details change).

CryptoLoko Casino offers comprehensive customer support to assist you with any questions or concerns. Our support channels include:Email Support:- General inquiries: support@cryptoloko.com- Response time: Usually within 24 hoursLive Chat:- Available directly on our website- Hours: 24/7- Average response time: Under 2 minutesFAQ Section:- Comprehensive resource for common questions- Available 24/7 on our websiteOur support team is staffed by knowledgeable and friendly professionals who can assist with account issues, bonus inquiries, technical problems, responsible gambling tools, and any other casino-related questions. All support is provided in English.For the fastest resolution, we recommend having your account details ready when contacting support. Screenshots or error messages can also be helpful when reporting technical issues. We're committed to providing prompt and effective support to ensure your gaming experience remains enjoyable.

At CryptoLoko Casino, we're committed to promoting responsible gambling. We offer several tools and resources to help players maintain control of their gaming habits:Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account.Session Time Alerts: Receive notifications when you've been playing for a specified period.Self-Assessment Test: A questionnaire to help you evaluate your gambling behavior.Temporary Time-Out: Take a break from gambling for a period of 24 hours to 6 weeks.Self-Exclusion: Completely block access to your account for a minimum period of 6 months or permanently if needed.Account History: Review your complete gambling activity, including deposits, withdrawals, and game sessions.To access these tools, visit the 'Responsible Gambling' section in your account settings. Our customer support team is also trained to provide information and assistance regarding responsible gambling.We partner with organizations like Gamblers Anonymous and GamCare to provide additional support resources. If you believe you may be developing gambling problems, we encourage you to seek help through these organizations or contact our support team for guidance.